MANAGEMENT TRAINING AND DEVELOPMENT PROGRAMMES
June 2011
S.No. Program Date Course Contents (major areas)
1. Essentials of Communication 21st June 2011
(9.00am. -5.00pm)		 ·         Effective Communication.
·         Coping with Barriers to effective communication
·         Active listening and responding
·         Designing  Clear and concise message    
2. Customer Care 22nd June 2011
(9.00am – 5.00pm)		 ·         Value of  Customer  for a business – Customer as “King”
·         Delivering on promises and on time
·         Delivering more than promise/request
·         Role of middlemen and training of middlemen and their staff
·         Customer Need and Sale Performance 
·         Customer Satisfaction, retention & loyalty
·         Handling  problems
          – working relationship (external, internal & inner)
3. Human Excellence through Time Management 23rd June 2011(9.00am.-5.00pm) ·         Know yourself (I Q , EQ , CQ)
·         Managing culture, change & commitment
·         Characteristics and strategies of effective time management.
Last date for Registration:
17th June 2011
Registration Fee:
Rs.8000/-participant/program
subject to discount:

  1. 10% on two nominations from one organization.
  2. Fourth seat free on three paid nominations.
Training Venue:
Executive Seminar Room, Faisal Mosque Campus, IIUI
Resource Persons
Highly qualified and distinguished Faculty members
Having range of competency and multiple industry experience